Q: Are there alot of steps involved?

A: No. You can open Google Hangouts on your device and select screen share. Or we send you an email with the link to download the software, which is go.mikogo.com and you enter in the session number and your name. That’s it. We can take it from there.

Q: I am on the go.mikogo.com website, where do I go next?

A: Enter your Session ID we sent you via email, type your name and click the green “Join” button.

Q: If I want to gain access to my computer during the session, Can I?

A: Yes, you can use your mouse and keyboard during the session, but try to do so sparingly or when we request it. This will avoid confusion and delays.

Have a question that has not been answered? Contact Us today.

Q: Will you have complete access to my computer?

A: We only have access to your computer when you begin the Remote Assistance session. When you close the session we no longer have access to your computer.

Q: Is the Remote Assistance free?

A: There is a $10 fee for the Remote Assistance feature and you must schedule a session before you are ready to remotely meet with us. Select a time slot HERE. Also the $10 fee does not include your service. For example, if the remote session is for a 2nd Consultation, (1st Consultation is free) then you would be charged $10 for the Remote Assistance fee and $50 for the consultation totaling $60.00.

Q: I finished the session do I still need to keep the Mikogo software on my computer?

A: No. If we will be conducting regular sessions than it may be helpful to leave it on your computer. But if you just had a one time question you can delete the software if you do not want it. Mikogo cannot have access to your computer until a session has started.